We support a wide range of file formats, including documents, images, videos, audio, and compressed files. However, we may have restrictions on certain file types for security or performance reasons.
Is my data secure?
We employ advanced security measures to protect your data, including encryption and firewalls. However, no system is completely immune to security breaches. We recommend using strong passwords and enabling two-factor authentication for added protection.
How long can I store files on your platform?
We offer various storage plans to cater to different needs. Please refer to our pricing page for details on storage limits and options.
Is there a file size limit?
Yes, there is a maximum file size limit. Please check our pricing page for specific details.
How do I share files with others?
You can easily share files by generating a unique download link. You can also set expiration dates and password protection for added security.
Account and Billing
How do I create an account?
Creating an account is simple. Just visit our signup page and follow the on-screen instructions.
What payment methods do you accept?
We accept [list of accepted payment methods].
How do I upgrade or downgrade my plan?
You can easily upgrade or downgrade your plan from your account settings. Changes will take effect at the beginning of your next billing cycle.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. Please refer to our cancellation policy for details.
Technical Issues
What should I do if I encounter an upload or download error?
If you encounter an error, please check your internet connection and try again. If the issue persists, contact our support team for assistance.
How do I recover a deleted file?
We offer a file recovery option for a limited time. Please contact our support team as soon as possible if you need to recover a deleted file.
What is the difference between public and private sharing?
Public sharing allows anyone with the link to access your file, while private sharing requires a password for access.
Legal and Privacy
Is my data private?
We respect your privacy and will not share your personal information with third parties without your consent, except as required by law.
What is your copyright policy?
We respect copyright laws. If you believe your copyright has been infringed, please submit a DMCA notice.
What is your refund policy?
Please refer to our refund policy for details on eligible refunds.
